Request Support
Select a product you want to request service for.
| Model Number | Product Name | Serial Number | Purchase Date |
|---|
Your serial number will begin with two of the same letters. (Example: JJ, KK, HH)
Proof of purchase receipts should be in pdf, png, jpg or jpeg formats and restricted to 2MB in size
How do I find my plan number?
How do I find my warranty item number?
How do I find my receipt number?
How do I find my Warranty Purchase Order No?
Thank you for your request. A customer service representative will be reaching out to you shortly.
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+Service Plan Comparison
Service Plan Options |
Premier |
Standard |
|---|---|---|
| Complete motor service, parts and labor coverage | ||
| Covers failures due to normal wear and tear | ||
| Unlimited in-home service visits | ||
| No hidden fees or deductibles | ||
| No Lemon Policy | ||
| Plan is transferable | ||
| Annual In-Home Performance Check | ||
| Lubricate pulleys, belts, and all moveable parts | ||
| Test motor controller and calibrate console | ||
| Inspect all potential excessive wear and tear | ||
| Confirm proper operation through all speeds and resistance |
SAMPLE
Premium Plan Benefits
Premium Maintenance Benefits |
Maintenance |
|---|---|
| Complete motor service, parts and labor coverage | |
| Covers failures due to normal wear and tear | |
| Unlimited in-home service visits | |
| No hidden fees or deductibles | |
| No Lemon Policy | |
| Plan is transferable | |
| Annual In-Home Performance Check | |
| Lubricate pulleys, belts, and all moveable parts | |
| Test motor controller and calibrate console | |
| Inspect all potential excessive wear and tear | |
| Confirm proper operation through all speeds and resistance |